Analytics for a better workflow
Visualize your team's efforts in simple, easy to read graphs. Know what takes up the most time, what issues come up most often, who is good at solving what, and how work is distributed.
Nibo records all actions and puts them into neat graphs
Nibo can show you what influences each KPI
Visualizing spent time can help decide what automations to build
Knowing what the busy times are leads to a better workload distribution
Need faster response times? More efficient task management? Notice a growing trend for a specific problem? Want to increase customer satisfaction? Make informed decisions for your next steps just by having a look at the analytics dashboard.
You can now make informed changes in your team's workflow.
🤓 assign issues to the agents with the right expertise
🕒 know what your busiest times are
👌 know what metrics impact customer satisfaction
