Modern ticketing for analysts
Want to solve a ticket but forgot to classify it first? Don't worry, Nibo will figure out what's missing. Now you can just focus on your work, without having to worry about learning complicated new software. Working with Nibo is as simple as saying Hi.
Know who's getting your messages 👋
Keep track of who you're chatting with by using @mentions.
Intelligent classification and assignment
Automatic solving for recurring problems
Offers solutions in context from the knowledge base
Simple overview thanks to ticket grouping, smart filters and search
Nibo can expertly detect human language and understand the context. He correctly determines the nature of the problem and will come back with smart suggestions for categorizing and even solving issues. He will even assign the ticket to the right team!
Predictable problem solving saves time
The average interaction worker spends an estimated 20% looking for internal information or tracking down colleagues who can help with specific tasks.
Source
All of your solutions are automatically saved to a knowledge base. Imagine a place where all of your colleague's solutions are stored and easily accessible - this is it. Whenever we detect a match between two issues, we serve you the recommended solutions. You just pick the right one to solve the problem.
Our dashboards give you an overview of your work, but also your team's work. Know what's urgent, what's new, and what gets you stuck. The columns are organized according to your workflow, but you can also create them according to your needs.
Know what requires your immediate attention with our dynamic priority system, updated according to due date and customer's online time.
Search the whole board with smart filters.
Know what each team is working on, filter by tag, affected user & more
Closely monitor what matters to you with pinned searches.
You can save custom columns.
Delegate repetitive issues to your smart assistant, Nibo, who can quickly learn how to handle them so that you can use your brain where it is really needed.
